Ian Kerr, founder of the Postal Hub Podcast, explores the different delivery methods posts are adopting to increase their first-time parcel delivery rates to unattended addresses 

Dr Markus Kückelhaus, director, research and development, DHL Customer Solutions and Innovation, explains how the Internet of Things (IoT) presents a unique technology transition that will touch all our lives and have major implications for the business of logistics.

Stuart Miller, CEO and co-founder of ByBox, examines what lessons can be taken from the recent suspension of Whistl’s end-to-end mail service

Chris Jones, executive vice president marketing and services at Descartes, speaks about the need to improve the information sharing process when importing and exporting goods at UK borders

Matthew Napleton, marketing director at Zizo, explores the best way to identify indiviual parcel costs and how to use that information to maximize profit margins

Michael Lierow examines the opportunities for e-tail giants, small and medium-sized companies and third-party logistics providers in the growing e-commerce market

Pól Sweeney, managing director Europe & CTO, Airclic shares his thoughts on how postal operators can improve consitnecy through automation

Paul Galpin, managing director of P2P Mailing, outlines the importance of developing a customer-friendly returns platform if customer relationships are to be nurtured and extended beyond the festive period

A review of the latest book by Derek Osborn – Reinventing The Post: Changing Postal Thinking

In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.