Australians can now send, collect and return parcels more quickly and conveniently thanks to a new post office format launched by Australia Post today (June 17).
Australia Post Parcels is dedicated to parcel services and aims to offer a streamlined experience with added flexibility through 24/7 self-serve options and secure 24/7 free parcel lockers.
The first two next-generation post offices have opened in Fitzroy, Victoria (Vic), and Waterloo, New South Wales (NSW), with additional locations in St Leonards (NSW) and Chadstone (Vic) opening soon.
Josh Bannister, Australia Post‘s executive general manager of retail, brand and marketing, explained, “The number-one reason a customer visits the post office is to collect a parcel, so we’re making it easier and quicker to collect and send parcels at a time that suits them. With Aussies shopping more online than ever before, we’re evolving our network to keep pace with how our customers are using postal services.”
Australia Post Parcels blends in-person assistance with self-service options. Many locations will feature a dedicated 24/7 self-service zone, accessible via a one-time entry code generated in the Australia Post app. This allows customers to enter the space outside assisted hours and send parcels at a time that suits them.
Customers can collect or return online purchases around the clock, and trial sites also feature 24/7 accessible vending machines stocked with packaging, stamps and other mailing essentials.
This format is designed to be flexible and scalable. Some locations will have a smaller physical footprint but a highly efficient back-of-house setup to manage increased parcel volume, according to the post.