Retail delivery provider Hermes UK is trialling a new in-store printing solution that provides added convenience for customers wishing to send parcels. The firm is testing the technology across 30 myHermes ParcelShops in Leeds, Yorkshire, to help customers who are without access to a printer at home.
Customers booking a delivery through the myHermes website are normally required to print off and attach the necessary label to the parcel before dropping it off at one of 4,500 myHermes ParcelShops. Now the customer can book and pay using a mobile device and then upon receiving an email to confirm the booking, users will also be sent an attachment containing a QR code. Customers can then use their smart devices to scan the QR code in store and the accompanying printer will distribute their label.
Martijn de Lange, chief operating officer at myHermes, said, “We have installed this solution at some of our busiest myHermes ParcelShops in the city of Leeds, with a view of a nationwide rollout later this year.
“While smartphones and tablets continue to grow in popularity, there are still a large proportion of people that do not own a printer. Therefore, we wanted to find a solution that was convenient, accessible and easy to use. We look forward to receiving valuable customer feedback over the coming weeks.”
March 7, 2016
