UPS has announced that its My Choice digital management service for US residential deliveries has reached 20 million members ahead of the Christmas holidays.
UPS My Choice members receive an email or text message the day before a shipment arrives, and if they are not at home they can re-route most packages to their workplace, a neighbor’s home or a nearby UPS Access Point location.
Members can also provide instructions for their UPS driver on where to leave their packages such as the back porch or side of the garage. Most delivery alerts include an estimated delivery window, and for a small fee, UPS can also provide a two-hour confirmed delivery window. A small fee also applies to certain delivery changes.
Online shoppers traveling for the holidays can activate a vacation setting to have packages held and delivered when they return home. An online calendar helps members manage their deliveries from one location.
Stu Marcus, vice president of customer technology, UPS, said, “UPS My Choice gives consumers the gift of convenience and control. With the continued growth of global e-commerce comes more packages. UPS is focused on delivering where consumers are, not where they aren’t, and improving the online shopping experience.”
December 14, 2015