DHL identifies key trends for the delivery sector

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Deutsche Post DHL has revealed 28 key trends that could impact the logistics industry in the next 5 to 10 years.

Developed by the DHL Trend Research team, the 2018/2019 Logistics Trend Radar is the result of analyzing current and emerging trends, as well as gathering direct input from partners including research institutes, tech players, start-ups and customers. Most of the insights have been collected first-hand from the 10,000 annual visitors to DHL Innovation Centers.

The latest incarnation of the Logistics Trend Radar has shown that innovation will be more important than ever, as digitization drives the biggest transformation seen in the industry in years.

Matthias Heutger, senior vice president, global head of innovation and commercial development at DHL, said, “Our Logistics Trend Radar acts as a roadmap for innovation, helping to structure and catalyze further industry-leading research and projects together with our customers and partners. In this edition, we focus strongly on the digital revolution happening in the industry and its impact across four key elements defining the future of logistics: customer-centricity, sustainability, technology and people.”

According to DHL, customer centricity will be key to providing a faster and more convenient logistics experience. An ever-increasing amount of goods that can be purchased online – especially in the B2B market – is driving the need for B2B omni-channel logistics solutions. Customer demand is also driving growth in direct-to-consumer shipments of time- and temperature-sensitive goods. This Fresh Chain will require innovations in packaging, storage and delivery of goods such as groceries and pharmaceuticals. A key area for innovation in the last mile will be the integration of logistics services into smart home environments captured as the trend of Connected Life.

Sustainability will become a mandate to operate in the logistics industry, as governments, cities and solution providers commit to sweeping agreements to cut down on CO2 emissions and waste. Green Energy Logistics – the electrification of logistics fleets and facilities – provide huge potential for logistics to become more environmentally friendly. Smart Containerization in transportation will also be important in developing environmentally friendly formats for delivery in congested cities.

Technology will become widespread in logistics as the cost-performance ratio tips for key trends such as Internet of Things and Artificial Intelligence in the next few years. One trend that can accelerate this is the spread of next-generation wireless networks that can significantly increase the economics and value derived from connectivity in the supply chain. Another trend highlighted in this edition is Blockchain, where there has been a lot of hype and promise for the technology, but achieving industry buy-in may prove a hurdle to adoption.

People will continue to remain at the heart of logistics, even as the trend of robotics and automation as well as software automation will redefine the structure of the logistics workforce in the future. Highly repetitive, physically intensive tasks will be aided by technology, enabling people to do more meaningful tasks that require management, analysis and innovation. Digital work concepts will be required to attract and retain millennial talent in logistics as well as to support the existing, aging logistics workforce.

Markus Kückelhaus, vice president innovation and trend research, DHL Customer Solutions and Innovation, said, “As much as we aim for an accurate prediction, we know from experience that the impact of some trends will not materialize. Innovation does not follow a linear path – the success of some trends will rely on culture and capabilities as much it does on breakthrough technologies and business acumen. That’s why we need to actively engage first-hand on driving the development of these trends.”

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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