A review of the latest book by Derek Osborn – Reinventing The Post: Changing Postal Thinking
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To truly exceed in the e-commerce world, should postal operators develop partnerships with e-retailers? Liz Morrell finds out
Paul Bray takes a close look at the future of direct mail and whether there is any truth behind its predicted demise
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.
Postal services play a key role in many countries, providing access to basic communication and transaction services. Public postal operators are among the largest employers and most trusted retail network operators in each country, generating hundreds of billions of dollars in revenue.