Act now or risk being left behind. That’s the advice from industry experts regarding the use of big data in the postal industry.
Search Results: experience (1510)
To truly exceed in the e-commerce world, should postal operators develop partnerships with e-retailers? Liz Morrell finds out
The growth of domestic express delivery is lagging behind the rapid growth of e-commerce in China, raising concerns about how well logistics players can handle increasing volumes. Paul Willis looks at what is being done to create a smarter Chinese logistics network
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.
Postal services play a key role in many countries, providing access to basic communication and transaction services. Public postal operators are among the largest employers and most trusted retail network operators in each country, generating hundreds of billions of dollars in revenue.
Michael Gesper reflects on what could be achieved if postal operators give their customers an insight into operational processes and performance.
In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.
Europe ‘s postal market is undergoing a period of change as markets open to increased competition. With postal providers jockeying for position so the number of services and options available to bulk mailers gradually increases. Richard Thompson, Managing Director, Pitney Bowes, outlines how technology and services are enabling businesses to navigate this choice to optimise postage efficiency and spend.
There has been a lot of discussion recently regarding the future of the postal industry and the need for traditional services to adapt in order to remain sustainable. This discussion has not always taken into account that while technology has been a major challenge to the industry it has also helped provide the solutions. David Picton explains more
The increasing demand for an interactive consumer marketplace has led to modernisation in the postal industry being something of a buzzword at the moment. With this in mind, Simon Campbell looks at how posts can bring together physical and electronic delivery