Postal operator Jersey Post has extended its track-and-trace capabilities across its entire network as part of its longer-term strategy to drive new income streams as traditional mail volumes continue to fall.
The investment will help meet the customer demand for better notification on delivery progress, smooth the customs clearance process for imported items, and drive greater first-time deliveries.
The new capabilities allow Jersey Post staff to have a clearer view of the progress of an item from receipt through to delivery. The flow of information to delivery teams has been greatly improved and all operatives have been equipped with latest generation Honeywell CT50 handheld devices with 2D barcode scanning and remote management software.
Andy Jehan, operations director of Jersey Post said, “The decision to employ these new handheld terminals is a significant step forward in our program of investment and innovation to provide the best customer service, and to improve the working experience of our employees.
“We have upgraded both the customer’s view of the delivery progress of an item, from receipt through to delivery, and the experience of our delivery operatives during the preparation and execution of their duties.”
March 24, 2016
