Browsing: Opinion

Consistent service

Pól Sweeney, managing director Europe & CTO, Airclic shares his thoughts on how postal operators can improve consitnecy through automation

Returning Christmas gifts

Paul Galpin, managing director of P2P Mailing, outlines the importance of developing a customer-friendly returns platform if customer relationships are to be nurtured and extended beyond the festive period

Reinventing the Post

A review of the latest book by Derek Osborn – Reinventing The Post: Changing Postal Thinking

Delivering customer choice

In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.

In defence of electric vehicles

Due to new technologies, especially in the field of batteries, and to the need to tackle climate change, we now see a true fresh start to the use of electric vans all over the world. This is particularly true in the postal sector, with operators wishing to cut their CO2 emissions through the use of electric vans as well as electric delivery tricycles or bicycles.

Revenue improvement with Auto-ID

 Although the impending privatisation of the UK’s Royal Mail has been openly discussed for some time, it did come as a surprise to some in the sector to hear the true extent of their financial difficulties. Surely this is going to deter would-be investors unless the organisation has a clear strategy to present outlining how it intends to become more profitable?

Multifunction retail technology

Postal services play a key role in many countries, providing access to basic communication and transaction services. Public postal operators are among the largest employers and most trusted retail network operators in each country, generating hundreds of billions of dollars in revenue.

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