Royal Mail introduces self-service label printing for online customers

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Royal Mail has unveiled its plans to introduce new self-service label printing stations at 1,200 Customer Service Points throughout the UK, making it easier for consumers to post and return parcels at delivery offices.

Implementation of the Labels to Go initiative will begin in April 2017, where customers returning items online, or buying postage online, will receive an email containing a unique QR code. When this is scanned at a Customer Service Point, the QR code produces a postage label that can be applied to the parcel.

Currently, customers returning items using the Royal Mail returns portal or buying postage online using Click and Drop are required to print the postage labels at home. With more than 50% of UK shoppers using a mobile phone for their online purchases, customers will benefit from the convenience of being able to print postage labels and post their parcels at the same time.

For businesses, this means even more convenient returns for their customers, high print quality of returns labels, and the visibility of Tracked Returns through the Royal Mail network.

February 3, 2017

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, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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