XPO Logistics has announced the launch of extensive last-mile capabilities on its XPO Connect digital freight marketplace, that will provide XPO’s customers and independent contractors with deeper visibility into the last-mile process and more control over the consumer experience.
Retailers and e-tailers will also gain actionable business intelligence and capabilities for digital scheduling, geo-tracking, delivery exception monitoring and claims processing, while independent service providers will be able to view available offers, geo-monitor tendered routes, track payments and see their performance metrics.
Mario Harik, chief information officer for XPO Logistics, said, “We’re empowering our customers with an expansive suite of digital tools to manage growing demand for last-mile services. At the same time, we’re supporting the service providers who represent our customers’ brands. XPO Connect has opened the door to widespread efficiencies across our transportation network.”
XPO expects to invest approximately US$550m (£421.5m) in technology this year across its global operations. The company introduced XPO Connect in April 2018 as a cloud-based, fully digital freight marketplace developed with multimodal, self-learning architecture.
