DispatchTrack introduces track and trace function for last-mile platform

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Last-mile delivery solution provider DispatchTrack has integrated a track and trace feature into its last-mile platform.

This provides real-time information about every delivery run or service call. Leveraging GPS tracking and delivery status updates, the track and trace feature provides a complete, up-to-the-minute audit trail that ensures businesses can track the location of orders and service units across the last mile both during and after delivery, resulting in complete delivery transparency. The solution is also designed to combat false liability by enabling businesses to see precisely when and where deliveries occurred including capturing location data in areas where GPS and mobile connectivity is unreliable.

The track and trace feature has been designed to capture large amounts of data, organize it and display it so users have access to the exact data they need, when they need it, in a meaningful way. It works with real-time delivery data and delivery troubleshooting information. Real-time visibility enables businesses to identify where problems may exist so they can take proactive, corrective action to improve their routes and ensure customers’ expectations are met.

Satish Natarajan, co-founder and CEO of DispatchTrack, said, “Without thorough and accurate visibility into the last mile, it’s impossible for companies to know exactly what’s happening once their drivers are dispatched, particularly when using delivery solutions that operate independently from their routing and communications platforms. Track & Trace seamlessly integrates into our AI-powered last-mile logistics platform, giving delivery and service businesses sophisticated tools that are easy to use so operations can be managed effortlessly and confidently, while end customers receive the highest level of customer service.”

Alex Buckley, general manager of DispatchTrack EMEA and APAC, said, “Our new Track & Trace feature will truly transform the last mile for both customers and suppliers through unprecedented levels of visibility and transparency from dispatch to destination.”

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