A new report from delivery management platform provider Scurri has revealed that consumers prefer delivery…
Search Results: customer engagement (85)
Wayne Haubner, chief technology officer at Escher, outlines five technologies – mobile, social media, data…
AI-based customer engagement platform Package.ai has expanded the use of its virtual customer engagement agent,…
If Covid-19 has taught us anything about shopping habits in the UK, it’s that consumers…
UK consumer confidence in modern customer service centers is low, with 90% describing them as…
Raanan Cohen, founder of on-demand and last-mile delivery management platform Bringg, explains why the end consumer should be at the forefront of thinking when it comes to shaping current and future postal operations
Matias Honorato from Beetrack explains how engaged employees can lead to increased customer loyalty
May 25, 2016
UK-based logistics and parcel distribution business DX Group has selected customer-contact technology provider Sabio to…
How are posts adapting to the era of social commerce?
Saul Wordsworth investigates
Reducing the complexity of the returns process is top of mind for retailers looking to…