Escher powers the world’s first and last mile deliveries, helping Posts connect nearly 1 billion consumers with global ecommerce networks. Postal operators rely on Escher to deliver an enhanced retail and digital customer experience, to activate new revenue streams, and to realize new delivery economics.
The company’s award-winning customer engagement platform, Riposte, and Escher’s full-service support helps Posts become next generation enablers of ecommerce. First and last mile delivery becomes streamlined, efficient, and profitable and is powered by the most customer-centric, low-cost, retail network imaginable. Posts can also rapidly expand and deepen customer engagement with their delivery network with ease and in a highly cost-effective way. Every customer interaction is seamlessly connected across every digital channel, service, engagement mode and physical location. Physical and digital channels are unified, allowing customers to begin a transaction on one channel and complete it in another along with a convenient and efficient self-service experience.
With Escher, Posts realize new economics by optimizing costs at every point of engagement. Escher also stretches the postal IT budget, reducing costs through centralized administration and lower capital expense.