Doddle is the first and last mile technology platform for leading businesses in ecommerce logistics. Our solutions power delivery and returns for brands from Amazon to Vietnam Post, covering out-of-home network operation and management, end-to-end returns management and drop-off automation.
Our goal is to make ecommerce more efficient and sustainable for postal operators and parcel carriers, as well as a better experience for consumers. Each solution has been continually innovated upon and updated based on our learnings in the market with partners, so our user journeys are highly optimised and our technology is battle-tested.
Doddle’s core products are:
- PUDO – Launch, grow and optimise a PUDO network with our suite of tools, including integrations for merchants that drive volume into the network, the application used by staff to handle parcels in each location, as well as an oversight and management platform for the carrier.
- Digital Returns – Doddle’s returns technology allows posts and carriers to offer an end-to-end digital experience for returns, from the order confirmation email up to the refund. That means consumers get a seamless experience, and merchants get control over one of their biggest pain points, and ultimately driving more revenue for our partner.
- Kiosk – Our self-service automation technology allows consumers to drop off unlabelled and unpackaged parcels (whether ecommerce returns or consumer sends) in as little as 60 seconds, without any staff assistance. That makes post offices and PUDO locations much more efficient, gives staff more time to focus on high-value tasks, and increases consumer NPS.
Our expertise and technology is trusted by the world’s biggest and best logistics businesses, such as Australia Post, USPS, Yamato, Starlinks, FedEx, Inmar Intelligence and Amazon. Headquartered in London, U.K., Doddle also has regional teams in the US, Australia, Europe and Japan.