In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.
Search Results: Royal Mail (412)
Post Offices should take a leaf out of Austria’s book and leave their stamp on the church. Guy Mucklow explains more
There has been a lot of discussion recently regarding the future of the postal industry and the need for traditional services to adapt in order to remain sustainable. This discussion has not always taken into account that while technology has been a major challenge to the industry it has also helped provide the solutions. David Picton explains more
The increasing demand for an interactive consumer marketplace has led to modernisation in the postal industry being something of a buzzword at the moment. With this in mind, Simon Campbell looks at how posts can bring together physical and electronic delivery
In today’s fast-paced world of online shopping, convenience is king. It’s enough to look at…
Last year ended with the surprising news that, in the face of stiff competition, CVC…
Allied Irish Banks (AIB) announced in July 2021 that it would close 15 bank branches…
The government of Gibraltar has announced it will replace all of Royal Gibraltar Post Office…
Singapore is leading the way in last-mile innovation, with a national carrier-agnostic parcel locker network.…
Metapack, a provider of e-commerce delivery technology, has announced that it is hosting a wealth…