How is click and collect shaping the postal world? Saul Wordsworth investigates
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Michael Lierow examines the opportunities for e-tail giants, small and medium-sized companies and third-party logistics providers in the growing e-commerce market
Could the use of drones for postal delivery ever be commercially and practically viable? Paul Willis finds out
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.