Pól Sweeney, managing director Europe & CTO, Airclic shares his thoughts on how postal operators can improve consitnecy through automation
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Augmented reality could revolutionize the way postal services handle, sort and deliver mail. But will postal services be able to adapt to this strange new technology? Richard N Williams finds out
Act now or risk being left behind. That’s the advice from industry experts regarding the use of big data in the postal industry.
Paul Bray takes a close look at the future of direct mail and whether there is any truth behind its predicted demise
Royal Mail has announced a further £120 million phase of capital investment as part of…
In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.
Any direct mail campaign depends on careful planning to ensure that response rates are high and sales conversions numerous. A number of factors can intervene and impact its outcome. Richard Higginbotham explains more
Even in the current challenging economic climate there are a number of rapidly growing transportation and logistics companies who are cleverly employing technology to enable them to take on the established major players. Dave Upton looks at how these companies will be the stars of the future and the ones that don’t embrace technology will not.
Accountability and traceability are two elements that bring real business advantages for the postal industry. When built into technology, these elements can have an organisational impact as well as a customer benefit. But that is not all – this type of technology can also deliver elegant recovery. What do we mean by that? I’ll explain in a moment.
The increasing demand for an interactive consumer marketplace has led to modernisation in the postal industry being something of a buzzword at the moment. With this in mind, Simon Campbell looks at how posts can bring together physical and electronic delivery