Singapore Post (SingPost) has announced plans to change its postal delivery operations over the next few months, as well as some longer-term infrastructural solutions, in a bid to improve customer experience.
In the short term, the postal operator will launch a new island-wide initiative to encourage residents to get to know their postmen better and will provide an additional channel for customers to leave feedback. A trial of the new ‘Know Your Postman’ initiative will begin in Bukit Timah and Yishun in July 2019.
From August 2019, the operator will also extend doorstep deliveries to include evenings in the hope of increasing the rate of successful deliveries and will separate letter and parcel deliveries, with dedicated postmen for each, in a bid to increase delivery success rate, ease workload for postmen and optimize delivery routes.
Phase 2 of the improvement program (from October 2019) includes the launch of a new trackable delivery product for mail items to letterboxes and the streamlining of postal product offerings by standardizing the sizes of letterbox postal items.
SingPost also plans to install slam-shut 60,000 letterbox masterdoors, starting in September 2019 pending regulatory approval.
In the longer term (FY 2019/2020-FY 2020/2021) the postal operator plans to invest in more technology and automation, enhance its job and wage structure and ensure consistency and reliability of processes and systems.