Royal Mail exceeds quality of service targets

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Royal Mail’s latest Quality of Service report reveals that the company has exceeded its regulatory targets for First and Second Class mail for the first quarter of the financial year 2019-2020.

During the first quarter of the year leading up to June 30, 2019, Royal Mail delivered 93.2% of First Class mail the next working day against a target of 93.0%. The company delivered 98.9% of Second Class mail within three working days against a regulatory target of 98.5%.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter. It has one of the highest Quality of Service specifications of any major European country.

Paul O’Keefe, director of quality and customer, Royal Mail, said, “We are delighted to have exceeded both our First Class and Second Class Quality of Service regulatory targets for the first quarter of the financial year. Royal Mail has one of the highest Quality of Service specifications of any major European country and our postmen and women work extremely hard to deliver high standards of service to all our customers across the UK.”

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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