Boost Loyalty, a provider of collectibles promotions for retailers and blue-chip brands in Europe, has achieved an increase in operational efficiency of 25% following its recent move to the MetaPack delivery management platform.
Boost works with a number of fast-moving consumer goods (FMCG) retailers and petrol and automotive companies to manage and fulfill collectibles promotions and loyalty programs. The company handles approximately 750,000 parcel shipments a year as well as sending vouchers to consumers. Boost Loyalty currently operates in the Netherlands, Belgium, Austria, Germany and Switzerland.
The increase in operational efficiency came from the volume of shipments that the company is able to process at its warehouse and distribution center in Hulst in the Netherlands. The impressive performance gain of 25% gives Boost the capacity and flexibility to cope with peak spikes and pursue its ongoing expansion into new European territories.
Walther Merckx, transport and logistics manager at Boost Loyalty, said, “Thanks to MetaPack, we’ve been able to streamline our warehouse and shipping operations, introducing a high degree of automation that has significantly improved our processing efficiency and output.
“MetaPack eliminates the need to increase manpower resources or implement an extended working day regime when faced with escalating shipment volumes. As a result, we can handle peak demand periods, such as Christmas, without fear of having to defer shipments due to lack of capacity. The result is a more predictable workforce cost base and higher fulfillment throughput.
“One unexpected benefit has been the reduction in returns we’ve seen from carriers as a result of our ability to produce more accurate labels. As well as generating enhanced consumer satisfaction thanks to prompt fulfillment, we’re eliminating unnecessary additional shipment costs too.”
Kees de Vos, chief product officer at MetaPack, said, “A fully integrated and optimized delivery management system has transformed operational effectiveness for Boost Loyalty. Their ability to quickly get carriers online and provide flexible delivery services to meet a customer’s specific geographic and promotional requirements has made them better placed to cope with fast changing market needs.”
April 5, 2016
