According to the UPU’s Integrated Index for Postal Development (2IPD), Australia Post is one of the world’s top-performing postal systems, becoming one of only seven postal organizations to achieve a Level 10 score in 2024.
The 2IPD, which reviews the postal performance and development of 174 countries, offers a benchmark performance score based on four dimensions of postal development: reliability, reach, relevance and resilience. The Level 10 score indicates Australia Post achieved the ‘top level of postal excellence’.
According to Australia Post’s group chief executive officer and managing director, Paul Graham, it is a significant achievement for Australia Post to be recognized in the top echelon of postal operators for the first time since the 2IPD was published in 2017.
“Underpinned by our Post26 strategy and our strategic imperatives of supporting each other, delighting our customers and creating a sustainable future, this acknowledgement highlights the work of every single team member and the positive impact it is having across every area of our business.
“We are undergoing a major transformation, and modernizing our business to ensure we keep evolving and meeting the needs of the communities we serve. Achieving the top score reinforces our focus on global best practice, making us easier to do business with, as we constantly innovate to deliver exceptional service,” Graham added.
In addition to analyzing postal development around the world, the 2IPD is a unique tool to help policymakers, regulators, postal operators and other stakeholders understand the role postal services play in e-commerce.
Deutsche Post and Swiss Post topped the ranking in this year’s 2IPD. Japan, the USA, France and the Netherlands were recognized for the highest levels of postal development in the comparative index.