UK logistics firm Wincanton has been awarded a 3.5-year contract to provide e-fulfillment, stock management and final-mile home delivery services with online furniture retailer Snug.
Under the contract, Wincanton will fulfill all customer orders, with large products being delivered via Wincanton’s two-person home delivery network. Wincanton will create an end-to-end supply chain for Snug comprising the management of inbound container stock; inventory management and stockholding; pick and despatch of customer orders; and the handling and processing of returns.
Snug will become one of the principal customers at Wincanton’s new automated e-fulfillment facility in Rockingham, Northamptonshire. The site has been designed to deliver highly automated e-fulfillment services to multiple clients, reducing unit costs and shortening lead-times in response to the rapidly changing demands of the consumer. Wincanton will further invest in the facility to develop next-generation robotics and digital solutions to maintain its leading position in this exciting market.
Paul Durkin, managing director of digital and e-fulfillment at Wincanton, said, “Snug required a long-term logistics partner to manage its warehousing fulfillment operations, as well as provide a critical role on the frontline meeting customers’ delivery expectations. Wincanton’s well-established e-commerce and e-fulfillment capabilities, enhanced by our new development [in Rockingham], means we are well-placed to support Snug with their continued growth.”
Rob Bridgman, founder and CEO at Snug, added, “Snug started the ‘sofa in a box’ movement and in doing so has created one of the UK’s fastest-growing e-commerce brands. As category creator and leader, we are continuing to invest in offering a world-class customer experience and Wincanton offers us capabilities to scale at pace and to deliver on our customer promise.”