FarEye unveils delivery happiness index

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Delivery management software company FarEye has released details of its forthcoming customer satisfaction measurement tools at POST-EXPO 2017.

The Delivery Happiness Platform is due to be made available in the next update of its software at the end of October 2017. It will be available in the form of a web application for customers that gives them information on shipment status, ETA and live location of the shipment, and lets them rate a delivery experience. The application will enable delivery companies to collect feedback and measure customer satisfaction every day.

Kushal Nahata, CEO and co-founder of FarEye, said, “Delivery companies measure efficiency at the moment, but not happiness. The data will tell them, for example, who are the best delivery workers and which regions have the most satisfied customers.

“It could also be used to gamify and incentivize your workforce, in the form of rewards or leader boards. It will let managers react quicker to customer problems. We are giving delivery firms the tools to improve their customer satisfaction.

Nahata added that the customer satisfaction data could also be used by delivery companies that are pitching e-commerce retailers for business, and that eventually the data may be used by end-consumers to change which delivery company they use to receive goods ordered online.

New Delhi, India-based FarEye was a finalist in 2017’s Postal and Parcel Technology International Awards. Its software-as-a-service management platform for end-to-end logistics was launched in October 2016 and offers both a management dashboard and an app for delivery workers across a wide variety of devices and communications networks.

The company’s clients include DHL India, Amway, Walmart and 75 other companies in 15 countries.

September 28, 2017

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