Yodel implements new driver and courier app

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Yodel has developed a new driver and courier app for its staff, which uses new barcode scanning software from Scandit.

The new app is part of the delivery company’s digital strategy, which will see Yodel change its hand-held terminals (HHTs) and replace them with smart devices using a mobile app.

The Scandit scanning software was chosen for the app thanks to its ability to support more than 20,000 smart device models. The software will help support Yodel with its bring-your-own device (BYOD) policy.

Yodel developed its app for Android and iOS devices so that delivery drivers can use their own smartphones or any future company-provided devices. Colleagues can process deliveries while out on the road and confirm proof of delivery in real time with a quick barcode scan.

Yodel’s chief digital officer, Adam Gerrard, said, “The app has been deployed rapidly to more than 600 users, on time, with no issues, and has transformed our on-the-road courier experience. We’ve been delighted with our partnership with Scandit in terms of product quality, technical support and their roadmap for future innovation. This support has been critical to the success of the program, which will continue in 2020.”

Yodel also plans to use Scandit’s MatrixScan and augmented reality (AR) features in both this app and a new app for service centers. This provides the ability to scan multiple items in one go and view instructions and information as an AR-overlay, with Yodel expecting this to help speed up loading at depots and reduce the time taken to find packages in vans.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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