myHermes launches in-store pay and print service at 1,500 UK locations

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UK-based consumer delivery specialist myHermes has launched a new service enabling SME retailers to book and pay for deliveries in-store, when visiting a myHermes ParcelShop.

Up until now, myHermes customers have had only the option of booking and paying for a delivery on the company’s website, before printing the label themselves and handing the package over to a courier or ParcelShop. As part of its mission to develop more flexible solutions, myHermes has now introduced the ‘Pay and Print In Store’ service, which is accessed via a secure device that incorporates a touchscreen, card reader and printer.

The carrier claims that it takes customers less than 60 seconds to book a delivery and print the label in store. Users simply enter the recipient’s name and address, plus their own email address, before using a debit or credit card to pay. Once completed, the device will print the label, which the user attaches to the parcel before leaving it with the ParcelShop. Following the transaction, myHermes will email the customer confirmation and a link to the tracking information.

The company will roll out more than 1,500 of the devices across its network of ParcelShops ahead of Christmas, with more to follow in the new year. Moving forward, the myHermes team will enhance the functionality of the devices to incorporate a number of additional services, such as returns.

Claire Phelan, head of myHermes, said, “We are dedicated to constantly exploring new and exciting ways to provide added value for myHermes customers. We launched ‘Pay and Print In Store’ in response to customer demand, providing the option of visiting a ParcelShop without pre-booking.

“Many small businesses and sole traders will benefit greatly from this increased choice and the flexibility and our introductory offer also allows customers to send a 0-5kg (0-11 lb) parcel for just £4 (US$5.30).”

October 3, 2017

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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