Creating a customer-centric postal delivery operator

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Postal operators need to be customer-centric to survive. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss the problem and the solutions:

  • Pressure on postal operators to improve e-commerce delivery options
  • E-commerce operators and more sophisticated delivery options
  • E-substitution and letter volume trends
  • Posts becoming not just competent but strong players in the e-commerce last mile
  • The USO (Universal Service Obligation) and cost reduction options in letter delivery
  • Is e-commerce now a critical infrastructure? What does this mean for postal operators and their parcel delivery services?
  • The “carrier of last resort” problem facing postal operators
  • Marek’s big prediction for letter mail!
  • What major stakeholders might think about becoming a customer-centric postal operator
  • Political influence on the future of postal operators
  • The post’s strengths: its network and its people
  • The ready-made PUDO network of post offices

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