Creating a customer-centric postal delivery operator

Postal operators need to be customer-centric to survive. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss the problem and the solutions:

Pressure on postal operators to improve e-commerce delivery options
E-commerce operators and more sophisticated delivery options
E-substitution and letter volume trends
Posts becoming not just competent but strong players in the e-commerce last mile
The USO (Universal Service Obligation) and cost reduction options in letter delivery
Is e-commerce now a critical infrastructure? What does this mean for postal operators and their parcel delivery services?
The “carrier of last resort” problem facing postal operators
Marek’s big prediction for letter mail!
What major stakeholders might think about becoming a customer-centric postal operator
Political influence on the future of postal operators
The post’s strengths: its network and its people
The ready-made PUDO network of post offices