Cristi Pena, the founder of Movacy, shares how the software solution supports a growing out-of-home delivery market
What is Movacy and what services does it offer?
Movacy is an end-to-end software platform designed for last-mile delivery operators. We cover the full delivery lifecycle: from customer management, shipment creation, pickup, sorting, consolidation, allocation and routing to delivery to a locker, a PUDO or a home address, as well as consignee interaction and returns.
In practical terms, we provide the core technology layer that helps delivery operators run, connect and scale their networks more efficiently. Instead of joggling between multiple tools, operators can run their entire last-mile ecosystem on a single platform. Our offering suite includes the core delivery infrastructure, courier apps, warehouse flows, locker orchestration, real-time tracking and custom user-facing interfaces.
A key component is Movacy’s out-of-home (OOH) capability. Our dedicated locker OS and PUDO app support real-time management of capacity, routing, parcel holding times and exceptions. Because the solution is hardware agnostic, it can be deployed across diverse infrastructure environments and types of collaboration models, including SaaS-based arrangements or transfer of usage rights.
The platform is API-first, as well as hardware and cloud agnostic, which means it integrates into existing systems and supports multiple locker providers without the danger of vendor lock-in. We’ve built Movacy in real operational conditions where it supported a 27x business scale-up, over 135 million deliveries annually and a network of more than 9,000 lockers. It’s a solution fully tested under pressure.
What challenges do your solutions help address?
The main challenge is complexity at scale. Volumes are growing, delivery windows are tighter and customer expectations are higher. At the same time, operations are becoming more fragmented; between home delivery, lockers, PUDO, returns and C2C flows, they all need to work together in sync.
Yet many operators still rely on disconnected systems. That creates inefficiencies: poor routing decisions, limited visibility, manual exception handling and, ultimately, higher costs.
Movacy addresses this by bringing everything into a single, modular, integrated platform. We provide real-time visibility across the entire delivery flow and automate decision-making for routing, locker allocation, rerouting and exception handling.
Other major issues are failed deliveries and cost pressure. Movacy’s OOH solutions help here too. We enable dynamic locker management; for example, adjusting holding times during peak periods or rerouting parcels automatically when capacity is full.
Finally, scalability is often underestimated. A system that works at 50 lockers can break at 5,000. Movacy is designed for peak operations, with a proven capacity of over one million parcels orchestrated in a peak day, without service degradation.
How is Movacy developing to meet evolving trends?
I believe OOH delivery is a major direction for the logistics sector because it improves predictability for the end user, lowers delivery costs and can drastically reduce emissions. We’re seeing locker networks expand beyond large hubs into smaller, more local formats that better match urban density and consumer habits.
Another clear trend is the growing importance of customer control. Consignees increasingly expect the flexibility to choose where and when they receive parcels, redirect deliveries with ease and have full visibility throughout the process. For deliverers, the ability to offer this level of convenience and transparency has become a clear competitive advantage.
Interoperability is also becoming more important. Operators need systems that work across multiple carriers, payment providers, retailers, locker networks and delivery models without creating more complexity.
Speed-to-market matters more as well. Many logistics companies can’t afford long implementation cycles, so there is growing demand for technology that can be deployed quickly and adapted over time.
Finally, sustainability is increasingly becoming an operational requirement. More efficient routing and greater use of OOH delivery can materially improve network performance while reducing fuel costs and environmental impact.
How will Movacy continue to evolve in 2026?
In 2026, our focus is to strengthen Movacy’s position as an international technology platform with growing relevance across global markets. This means accelerating our expansion across Europe while building on a proven foundation of operational performance, scalability and the capacity to support complex delivery environments at scale.
On the product side, we will continue to invest in the strategic areas where the industry’s biggest challenges and opportunities are emerging, and we are also exploring practical ways to integrate AI where it can improve operations and deliver better outcomes for clients. For us, this starts with getting the fundamentals right: strong data quality, secure systems and a solid operational foundation that can support smarter automation in a reliable and scalable way.
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