Pól Sweeney, managing director Europe & CTO, Airclic shares his thoughts on how postal operators can improve consitnecy through automation
Search Results: customer service (2920)
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.
The US Postal Service will enforce its restrictions on the mailing of almost all tobacco…
The US Postal Service will enforce its restrictions on the mailing of almost all tobacco…
Michael Gesper reflects on what could be achieved if postal operators give their customers an insight into operational processes and performance.
In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.
Royal Mail has launched a six-month trial of parcel lockers at selected Tesco supermarkets across…
XPO Logistics has extended its partnership with UK kitchen and homewares brand Joseph Joseph to…
The European parcel market has shifted from pandemic-era surges to a leaner reality. Across the…
GXO Logistics and London Luton Airport (LLA) have announced a new partnership in which the…