UK independent delivery network APC Overnight has launched two new consumer convenience services, APC PinPoint and APC Called. The new offerings provide electronic solutions to help SME customers meet consumer expectations on parcel tracking and visibility.
APC PinPoint allows customers to check on the delivery driver’s progress via an online proximity map. Customers can view the driver’s latest stop location compared to their own delivery location and stop number, complementing the APC Expect pre-alert that was introduced in 2017.
The service can be accessed via apc-overnight.com, and is available to all services that are out for delivery that day.
If the customer is not available when delivery is attempted, APC’s new eCard system allows the driver to send an email notification, in addition to leaving a physical calling card.
The updated APC Called tool allows customers to reschedule or collect their parcel online.
Jonathan Smith, chief executive at APC Overnight, said, “We’re committed to providing an excellent and bespoke service. This means utilizing the best technology and continual investment.
“These two services recognise the importance of an efficient consumer experience to our SME customers. They will deliver improved parcel visibility, so that we can offer our customers an even more reliable service.
“We are also making it easier for consumers to reschedule their delivery, resulting in better satisfaction for our customers, which is always our ultimate goal.”
