Parcel+Post Expo Live News Day 1: PUDOs and Lockers Workshop

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Last Mile Experts’ Marek Różycki and Postal Hub Podcast’s Ian Kerr drew on their combined experience in setting up PUDO and locker networks to offer delegates attending the Parcel+Post Expo Conference advice on how to create a first-class out-of-home delivery network, via an exclusive workshop titled ‘PUDOs and Lockers: The New Power in the Last Mile’.

“Out-of-home delivery is becoming crucial for the delivery sector because it offers a virtually guaranteed first-time delivery solution, and that is particularly important as we head into peak season – and every year peak season gets bigger and bigger,” explains Kerr.

The workshop is aimed at posts looking to learn how to best strengthen their existing networks and market position; parcel carriers keen to create a physical footprint and increase capacity; and e-commerce companies seeking to gain new advantage in the last mile.

Kerr and Różycki highlighted the importance of interactive delivery management (IDM), pointing out that best-in-class IDM should allow the recipient to choose time/day/place; select a narrow final time window (<30 minutes); change their mind ‘on the fly’; and track driver progress.

They also argued that “bedrooms are better than boardrooms” – i.e. it’s better to position lockers near to customer homes, to allow recipients to more easily carry heavier parcels home, rather than delivering to their place of work.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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