Arno van Bijnen, director for cross-border solutions at PostNL, revealed today at the Parcel+Post Expo Conference in Amsterdam, the Netherlands, how PostNL has transformed itself into an international e-commerce player.
Speaking in the Global Leaders session on October 1, van Bijnen discussed how, since 2012, PostNL has transformed into a profitable business that is investing in growth and innovation. Over the past seven years, the operator has gone from a traditional mail business into a logistics e-commerce service provider, with at least 50% of its revenue now related to the e-commerce sector.
Explaining how the business has achieved this growth, van Bijnen, who was standing in for CEO Herna Verhagen, said, “The only way you will grow your business is by making your customers happy. Everything we do is for our customers, whether that is the citizens or our business clients. For the latter, we want to help them grow their business. We adopt a connect, convert and collaborate approach, which has helped us with our e-commerce transformation.”
Van Bijnen was called in to speak at Parcel+Post Expo Conference on behalf of Verhagen following news that as of October 1, PostNL and Sandd have combined their postal networks to create a reliable, accessible and affordable postal service. The Netherlands’ deputy minister of economic affairs and climate policy Mona Keijzer granted conditional approval for the merger on September 27, paving the way for the full completion of the transaction between PostNL and Sandd.