Swiss Post has taken first place in the UPU’s Integrated Index for Postal Development (2IPD) study for the third year in a row and as a result has been named the world’s best postal service.
The operator triumphed thanks to its leading scores for relevance and resilience, as well as improvements in its reliability and reach. In the resilience and relevance areas, Swiss Post achieved the maximum score of 100 points.
Swiss Post CEO Roberto Cirillo said, “I’d like to thank all the employees who do an excellent job day after day and night after night. We’ll do our utmost to continue to make a significant contribution for the economy and the public in Switzerland going forward.”
The UPU 2IPD study has been conducted since 2017 and covers 172 postal organizations. It assesses posts on four areas: reliability (efficiency, speed and quality of delivery and services); reach (international networks and foreign commitment); relevance (the strength of demand for products and services and their importance for the country); and resilience (the capacity of the postal service to innovate, the diversification of its revenue streams, and the implementation of sustainable development).
The Postal Development Report 2019 presents the findings of the 2IPD. The index is put together using the UPU’s wealth of postal big data, official postal statistics and surveys. Improvements in quality of service and reach helped the Netherlands retain second place in 2019. Germany ranked third for the first time owing to increased volumes and faster service.
According to the UPU, the 2IPD report found that the gaps in postal development have been increasing over the past year, constituting potential hurdles in the development of cross-border e-commerce, which is one the fastest growth areas for postal operators. The report finds that decreasing these gaps, particularly between regions, would contribute to promoting international parcel flows.
“Postal networks have the potential to lead the way in providing both citizens and businesses with affordable access to the economy through the delivery of e-commerce items, but for the entire sector to benefit from this opportunity it will have to work to reduce inequalities across the network,” said UPU director general Bishar A Hussein.
To read the full report, please visit: www.upu.int/en/2IPD
