Post Office signs historic click-and-collect deal with DPD UK

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Parcel delivery firm DPD UK has signed an agreement with the Post Office to roll out a new click-and-collect service at around 250 branches this month.

Customers making a purchase online will have the option to choose their local Post Office as the collection point for their parcels. DPD will deliver parcels directly to the Post Office and the postmaster will process customer collections at the counter. The service will be expanded to 1,500 branches across the UK ahead of the peak Christmas period.

The Post Office previously only had an agreement with Royal Mail Group for parcel collections directly at its branches but has now opened up its network to external carriers for the first time in its 360-year history.

Nick Read, chief executive at the Post Office, said, “Combining the biggest physical retail network with one of Europe’s best-known logistical carriers provides greater customer convenience, footfall for postmasters and helps people back to the high street as Covid-19 restrictions ease. I’m delighted that through our partnership with DPD, customers can select their local Post Office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable postmaster, and located moments from where they live.”

Elaine Kerr, DPD CEO, said, “This is a significant, long-term partnership between two brand leaders in the parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever. It is great news for DPD parcel customers and for Post Office branches too.  Our aim is always to get parcels delivered safely, on time and provide recipients with as much choice as possible. This partnership enables us to offer more options at the point of purchase, while the parcel is in-flight and on those occasions when we can’t leave a parcel safely.”

Recently, DPD Group conducted its own review of the last-mile delivery and the impact of click-and-collect on the environment. Its studies found that there is a reduction of, on average, 63% of greenhouse gases (GHG) in the last-mile delivery when using the DPD Pickup network.

Read added, “As a society, we are increasingly considering the environmental impact of our activities. This will mean ensuring the last mile of delivery is ‘carbon free’. Our physical network of branches helps make this a reality, encouraging people to walk or cycle to their local Post Office to collect their parcels.”

In recent months DPD has announced a string of green initiatives including the rollout of a major new air quality monitoring program across six of the biggest cities in the UK and pledging to deliver by only all-electric vehicles in 25 of the largest towns and cities in the UK by 2025. DPD currently has over 1,000 electric vehicles on the road, expected to rise to over 1,700 by the end of the year.

Kerr commented, “Our sustainability strategy is based on looking at every single aspect or our operation and challenging ourselves to make it more efficient by reducing emissions and miles, while improving the service for customers at the same time. Having the option to deliver to Post Offices helps us achieve that.

“DPD will provide all-electric delivery to 10 major towns and cities by the end of this year and 25 locations by 2025. With that and recipients having the option to walk to their local Post Office to collect a missed parcel, the vision of a carbon-free last mile is becoming a reality.”

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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