ICICI Bank, an Indian multinational banking and financial services company, has announced the launch of a unique self-service delivery facility, enabling its customers to collect their deliverables such as debit cards, credit cards, checkbook and returned checks, from a branch close to their home or office, in a hassle-free manner, anytime any day.
The bank has introduced the facility, called iBox, at more than 50 branches in 17 cities in the country. This facility is especially useful for customers who are not available at home to receive their package during working hours.
The iBox terminals have been stationed outside the premises of ICICI Bank branches which are accessible beyond the official hours. It is equipped with an OTP-based authentication system for enhanced security and can be accessed by customers using their registered mobile number 24 hours a day, seven days a week.
Sandeep Batra, president, ICICI Bank said, “We have always been pioneering innovative and path-breaking banking solutions for enhancing the convenience for our customers. [The] iBox facility enhances our offering to take banking to our customers when they want it. They can collect these deliverables at a time of their choosing, 24/7, and on all days including holidays.”