Hermes to offer money back guarantee during peak season

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Hermes has announced that it will provide retailers and their customers a unique money back delivery guarantee during the peak delivery season.

The Hermes Guaranteed Christmas Delivery Promise assures that all purchases will be delivered before Christmas Day; enabling retailers to avoid disappointing their online shoppers.

The terms of the commitment apply to each individual parcel that enters the Hermes network, with a UK mainland address, by 11.59pm on December 21, for standard deliveries and 11:59 on December 22, for next day delivery.

It guarantees that a minimum of one delivery attempt will be made to ensure purchases are received in time for Christmas, otherwise Hermes will refund the delivery charge.

Martijn De Lange, CEO of Hermes UK, said, “We’re happy to honor our Guaranteed Christmas Delivery Promise for the seventh year running and we anticipate it will be the busiest peak ever. Along with this promise, we have continued to significantly invest in our network and infrastructure to help retailers enjoy their most prosperous peak season to date.”

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, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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