Following severe disruption to its international export services caused by a cyberattack, Royal Mail has reinstated its international export services to all destinations for purchase online, through shipping solutions and over the counter at post office branches.
According to the postal service, this is with the exception of a small number of international untracked services for business contract customers, where alternative services are available. The company has also warned that delivery of international items may take slightly longer than usual. Customers using the international tracked or international tracked and signed services may notice different tracking information as items leave the UK. Royal Mail is seeing some delays to some tracking events in a small number of destinations. As it continues to work with its partners to resolve the issue, the company has asked customers still missing tracking information for their items to check the overseas’ posts’ own tracking websites.
Customers sending items requiring a customs declaration (such as goods or gifts) internationally have been asked to purchase postage online, through shipping solutions or over the counter at post office branches rather than using postage stamps or meters. Import operations continue to offer a full service with some minor delays. Domestic services remain unaffected.
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