Royal Mail has confirmed that it is experiencing severe disruption to its international export services following a cyberattack.
The company has said that it has begun ‘moving limited volumes of export parcels’ but has asked that customers avoid dispatching international deliveries where possible to avoid further disruption.
A statement on the Royal Mail website said, “To support faster recovery when our service is restored and to prevent a build-up of export items in our network, we’re asking customers not to post international items until further notice. Items that have already been despatched may be subject to delays. We would like to sincerely apologize to impacted customers for any disruption this incident is causing.”
Royal Mail said that its import operations will continue to perform at full service, with some minor delays. Parcelforce Worldwide is still operating to all international destinations although customers should expect delays of one to two days.
Royal Mail added, “Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.”