Omniva to modernize post office offering

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Omniva will open eight new post offices, where customers can access e-commerce and postal services.

Urmas Pastarus developed the post office design in cooperation with interior architects Raul Tiitus and Birgit Palk from the architecture firm Pink. The openings will occur in December 2022 and at the beginning of 2023. The first new post office will be in the Tallinna Kaubamaja department store. The Kristiine, Järve and Arsenal post offices in Tallinn and the post office in Keila will also be renovated in December 2022. The post offices in Tartu, Kuressaare and Rakvere will be renovated at the beginning of 2023. Within three years, all Omniva post offices across Estonia will be renewed.

The post offices now also have gift shops, where customers can buy books and souvenirs in addition to traditional postage stamps, postcards and other postal products. There will be a packaging table in the center of the post office, where people can pack their Christmas presents and hand them over for delivery. Environmentally friendly packages and packaging solutions will be available for sale. The company has implemented a ‘take it or leave it’ approach, which enables customers to leave packaging in the post office so that other customers can use them for their shipments.

Mart Mägi, chairman of the management board of Omniva, said, “The postal and parcel business is rapidly changing. Regardless of the strong preference for using parcel machines, there are still postal services that people want to be provided at the post office. Modern and smart possibilities have been created for our customers in the renewed post offices, from a wide selection of products to versatile services.

“We wish to be where people need us and we want our post offices to be easily accessible. The post offices of the future will also be accessible to people with special needs. Our post offices will be located, for example, in regional centers, where a visit can be combined with everyday affairs, saving both time and effort. The post offices of the future are prepared to offer various state and local government services in addition to postal services. We have already taken the first step in this direction and offer, for example, the opportunity to join the universal electricity service.”

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