USPS Postmaster General sets out next stages of organizational shake-up

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USPS Postmaster General and CEO Louis DeJoy has provided details of the next phase of organizational change for the US postal service, designed to improve efficiency, drive success and better serve its customers.

The next phase includes the following steps:

  • District consolidation plan: The existing 67 postal service districts will be consolidated into 50 districts. New district territories will closely align with state boundaries. Districts will align with the communities served by USPS and provide familiar boundaries for employees, customers and stakeholders
  • Centralization of marketing functions: The marketing functions previously performed at the area and district levels will be centralized into the chief customer and marketing organization, including consumer and industry affairs and the bulk mail entry units (BMEUs). In May, the district retail function will be centralized into the headquarters retail and delivery function. In the interim, each of the retail teams will be assigned under one of the 50 district managers
  • Realignment of logistics and processing operations: To ensure alignment with retail and delivery operations, and logistics and processing operations, a 13th division will be created. Processing operations is organized into two regions, each geographically aligned with two retail and delivery areas, and divided into six or seven divisions for a total of 13 divisions. Logistics is organized into four regions, each geographically aligned with one retail and delivery area, and divided into three or four divisions for a total of 13 divisions. No divisions or regions will span more than one area

“These organizational changes will strengthen our mission and commitment to serve the American people by improving efficiency and streamlining decision making throughout the organization,” said DeJoy. “By improving operational focus and business strategy execution along with greater investment, we will strengthen our public service mission, achieve service excellence, and place the postal service on a path toward financial sustainability.

“Since 2007, we have recorded significant net losses each year. Absent substantial changes, our financial losses will continue to widen, and our ability to invest in the future of the organization will be severely curtailed.”

DeJoy noted that the previous organizational change phases created three core business functions, centralized administrative support functions at the area and district level into headquarters, and aligned the core business functions into four areas within retail and delivery operations and two regions within logistics and processing operations.

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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