DHL Parcel UK enhances click and collect service

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DHL Parcel UK has announced a partnership with PayPoint, the UK’s largest click and collect operator, to develop its ServicePoint offering. The partnership will see DHL Parcel expand its click and collect services, as consumers will soon be able to either send, collect or return a parcel from their local store.

DHL Parcel ServicePoints will now be available at 500 locations across the UK and the service is expected to roll out to a further 3,000 independent PayPoint One retailers by the end of the year. DHL’s existing ServicePoint network with Pass My Parcel will now transition to PayPoint’s network across the UK including Northern Ireland.

With 90% of consumers in the UK within 10 minutes of a local participating PayPoint store, the PayPoint network provides the coverage demanded by consumers. Some 98% of PayPoint stores are open outside of office hours, seven days a week, providing increased flexibility and convenience. Customers using DHL Parcel’s ServicePoints will have the added benefit of being able to divert their parcel to a local store if they are not able to accept the initial delivery.

The second phase of the partnership will see DHL Parcel launching an over the counter ‘Send’ service, allowing consumers to order and pay for a delivery online and then drop off their parcels at their local PayPoint store.

Peter Fuller, CEO DHL Parcel UK, commented, “Our alliance with PayPoint gives us access to the largest click and collect network in the UK. This network allows us to offer consumers even more convenience and we hope the partnership will allow us to introduce even more parcel services in the future.”


DHL’s head of smart cities and last-mile solutions, Dr Clemens Beckmann, will give a talk entitled Innovative last-mile solutions at this year’s Parcel+Post Expo conference on Tuesday, October 1.

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, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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