The number of items sent via Poland’s e-Delivery system has surpassed 100 million, with more than 50 million processed since the beginning of 2026. The electronic address database now contains 4.6 million addresses, reflecting growing adoption of digital communication with public offices.
Deputy Prime Minister and Minister of Digital Affairs Krzysztof Gawkowski said, “Just a year ago, we were talking about a transition period; today, we are talking about 100 million items sent. This demonstrates that digital correspondence is becoming an everyday tool for citizens and institutions alike. We are building a solution that is simple, secure and widely accessible.”
e-Delivery functions as the electronic equivalent of a registered letter with acknowledgment of receipt, enabling secure and legally binding document exchange between citizens, businesses and public institutions. Users can receive correspondence online, access it at any time and store records in a single location, reducing the need for in-person visits to public offices.
Since July 1, the service has also been integrated into the mObywatel app, giving users direct access to their e-Delivery inboxes via mobile devices. In the first few weeks following the launch, more than 600,000 items were processed through the app.
Poczta Polska, the designated operator, provides the infrastructure for secure digital and hybrid delivery services. Magdalena Gaj, president of the management board of Poczta Polska, said the hybrid model supports users who still rely on traditional mail. “The hybrid service acts as a bridge between the digital state and the citizen who still needs or prefers paper mail,” she stated.
Meanwhile, regulatory updates are under consideration. On July 7, 2026, the Government Legislation Center published draft amendments to the Act on Electronic Delivery and related legislation. The proposals aim to simplify addressing and recipient identification, clarify exceptions to e-Delivery use, and introduce new rules for calculating deadlines. Additional measures include technical and organizational improvements, as well as integration with other electronic delivery service providers.
The reforms remain subject to the legislative process, but authorities say they are intended to support a single, consistent digital standard for communication between citizens, businesses and the state.
In related news, Poczta Polska rolls out new sorting equipment to boost efficiency