UK parcel delivery company Evri has announced it is working with Amazon Web Services (AWS) to integrate AI technology into its transformation strategy, helping the business to manage over 900 million parcels a year with greater precision.
The Veri Snap AI solution is an evolution of Evri’s existing Parcel Vision technology and automatically processes delivery photos taken on the doorstep by couriers, using the Amazon Nova Lite generative AI model via Amazon Bedrock.
The technology will identify parcels in the photos to assess aspects including the location of the delivery and conditions of the parcel to confirm if it’s a compliant delivery. According to Evri, this will improve the compliance of delivery photos and enable a team to proactively investigate any instances where delivery photos don’t meet Evri’s expectations. Evri takes around 90 million delivery photos every month and this innovation will enable it to check every delivery photo.
Evri trialled the technology with more than 20 million photos being checked, and following its success, the business is now deploying the technology across its entire network.
In addition, there are already plans for future enhancements, which include being able to check, in real time, if a courier is taking a compliant photo and suggest where to leave parcels safely if not, based on previous successful deliveries.
Marcus Hunter, chief technology officer at Evri Group, said, “Harnessing AI through our collaboration with AWS and Databricks marks a pivotal moment in Evri’s AI transformation. Veri Snap AI allows us to proactively enhance the delivery experience for millions of customers, working toward a future where every parcel photo meets our standards. This innovation improves transparency and trust, while empowering our teams to focus on what matters most – delivering excellence.”
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