Joris D’Incà, Michael Lierow and Sebastian Janssen from management consultancy firm Oliver Wyman explore Amazon’s potential move into the delivery logistics sector and how existing companies in the field can prepare for a new competitor
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How are posts adapting to the era of social commerce?
Saul Wordsworth investigates
Pól Sweeney, managing director Europe & CTO, Airclic shares his thoughts on how postal operators can improve consitnecy through automation
Michael Holt, FedEx Express senior vice president operations Europe, talks to Postal Technology International about the company’s success in the air freight business and its plans for the future
The growth of domestic express delivery is lagging behind the rapid growth of e-commerce in China, raising concerns about how well logistics players can handle increasing volumes. Paul Willis looks at what is being done to create a smarter Chinese logistics network
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.
Due to new technologies, especially in the field of batteries, and to the need to tackle climate change, we now see a true fresh start to the use of electric vans all over the world. This is particularly true in the postal sector, with operators wishing to cut their CO2 emissions through the use of electric vans as well as electric delivery tricycles or bicycles.
In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.