Search Results: customer service (3032)

Dr. Franklin Ali PhD, Chairman, Trinidad & Tobago Postal Corporation (TTPost), explains how changing customer demands and technology developments might spell the end of the Universal Postal Service

Augmented reality could revolutionize the way postal services handle, sort and deliver mail. But will postal services be able to adapt to this strange new technology? Richard N Williams finds out

Paul Bray takes a close look at the future of direct mail and whether there is any truth behind its predicted demise

Could the use of drones for postal delivery ever be commercially and practically viable? Paul Willis finds out

 Although the impending privatisation of the UK’s Royal Mail has been openly discussed for some time, it did come as a surprise to some in the sector to hear the true extent of their financial difficulties. Surely this is going to deter would-be investors unless the organisation has a clear strategy to present outlining how it intends to become more profitable?