Australia Post has partnered with Westpac Banking Corporation to provide customers with banking services at…
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Chris Jones, executive vice president marketing and services at Descartes, speaks about the need to improve the information sharing process when importing and exporting goods at UK borders
Simon Croft, carrier director for MetaPack, discusses the impact of Black Friday and what can be done to help carriers in future
Paul Bray takes a close look at the future of direct mail and whether there is any truth behind its predicted demise
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.
The US Postal Service will enforce its restrictions on the mailing of almost all tobacco…
US Postal Service (USPS) and UPS have announced a partnership designed to offer better service…
The USPS is changing its regulations of tobacco shipments from the US to military postal…
The US Postal Service will enforce its restrictions on the mailing of almost all tobacco…
In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.