Singapore Post (SingPost) has launched a new SmartPost initiative, aimed at leveraging wireless and digital technologies to raise postal service standards and improve operational efficiency.
SmartPost is an integrated suite of solutions that harnesses near-field communication (NFC), radio frequency identification (RFID), digital imaging and electronic notifications, to equip SingPost’s staff with new skills and tools to enhance operations, from collection to last-mile delivery.
SingPost employees began trialling SmartPost earlier this year with full-scale roll-out scheduled for completion by March 2019. The first phase will focus on the delivery of registered mail, SingPost’s small package solution SmartPac, and other traceable postal items.
Paul Coutts, CEO of SingPost, said, “SmartPost is one of the many innovations SingPost is using to exploit and leverage the proliferation of digital technology, this time to address traditional postal challenges and take a disruptive step forward to meet evolving expectations for faster and more flexible deliveries, especially for e-commerce.
“SmartPost has been designed to help our postal team work better and smarter, enhancing their capabilities and efficiency for the digital age. We are starting at the last mile as this is the most vital and demanding part of our business. At the end of the day, we are only as good as our last-mile delivery and this will improve our customers’ overall experience.”
June 13, 2017