Aramex upgrades smartphone app

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Logistics provider Aramex has upgraded its consumer smartphone app with features including better shipment tracking.

Aramex App’s upgrade has advanced geo-tracking capabilities supported by real-time map views and driver movements in the last-mile delivery.

Customers can schedule delivery and pickup dates, times and locations, enable in-app notifications, and access the pay tool with a full payment breakdown including delivery and customs charges.

The upgraded app complements Aramex’s WhatsApp for Business chatbot, which was launched in October 2018 as the UAE’s first artificial intelligence powered bot.

Mohammed Sleeq, chief digital officer of Aramex, said, “The new app comes as part of our newly enhanced digital touchpoints and represents our continued commitment to adopt a cross-channel engagement strategy, with the aim to engage with customers in real-time through their preferred digital channels. This is why we have invested in augmenting the visual interface of the app so that our customers have more visibility on their shipments and can control multiple aspects of their deliveries instantly.”

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