AnPost partners with Daon to improve customer registration service

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Irish post AnPost has partnered with digital identity trust company Daon to improve its customer registration service.

The Daon Identity X platform ensures identity continuity and end-to-end identity capture and verification across all devices and channels, including an in-branch capture process. By using the Daon Identity X platform, this partnership is intended to enable new customers to securely sign up via the AnPost Money app or in person at Post Offices.

The AnPost customer registration process requires customers to take a photo of their driver’s license or passport and then take a selfie. Daon’s platform will then match the selfie to the ID document while using genuine person detection technology to prevent fraudsters with photos, video recordings, deep fakes and masks.

Des Morley, chief digital and technology officer at AnPost, commented, “AnPost is delighted to provide customers with an even more seamless and secure registration process at Post Offices or through our banking app at the very start of their relationship with us. Our goal is to provide high levels of customer satisfaction by ensuring a great user experience while doing as much as we can to protect customers and AnPost from fraudsters. Innovation and the improvement of our customers’ user experience is a priority for AnPost and Daon is a tried and tested partner in helping us do this.”

Clive Bourke, president of Europe, the Middle East and Africa (EMEA) and Asia-Pacific (APAC) at Daon, said, “AnPost continues to provide customer benefits from innovative technology, both in person within its post offices, and within its digital channels. Using our technology, AnPost can provide a frictionless but highly secure customer registration experience. Together with AnPost, we’re making sure the benefits of our identity assurance technologies enable more banking customers to register safely and securely.”

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