ZigZag collects Deliver 2022 award for returns solution

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ZigZag Global has won the Customer Experience Award at the Deliver 2022 awards in recognition of its returns solution and customer service.

The company received the customer experience accolade due not only to its Refund to Gift Card functionality but also to the reported satisfaction of its retail clients, who cast their votes. Since its inception in 2015, ZigZag has claimed an award every year, and has continued to invest in its tech and the client team responsible for supporting its retailers, e-commerce professionals and shoppers.

ZigZag Global was one of more than 120 vendors sponsoring the prestigious event in Amsterdam. The award-winning returns solution was presented to showcase the developments to its platform and its ability to facilitate paid returns. After Spanish apparel retailer Zara announced it would be charging for e-commerce returns, attendees spoke to ZigZag’s reverse logistics team members to understand how they could follow suit.

Al Gerrie, CEO of ZigZag, said, “The award is a testament to our brilliant customer service team and the exceptional service they provide and to the positive experience we offer to all of our customers as we help them manage returns.”

Jason Taylor, commercial director of ZigZag, added, “This award means a lot as it was voted for by our customers who recognize the quality of our returns solution and the ZigZag client success team that supports our retailers. We’ve had a huge year, processing over £1bn [US$1.2bn] in GMV of refunds through the platform across over 130 countries.”

Watch the team pick up their award here.


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As the latest addition to the UKi Media & Events team, Elizabeth brings research skills from her English degree to her keen interest in the meteorological and transportation industries. Having taken the lead in student and startup publications, she has gained experience in editing online and print titles on a wide variety of topics. In her current role as Editorial Assistant, Elizabeth will create new and topical content on the pioneering technologies in transportation, logistics and meteorology.

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